Frequently Asked Questions
Everything you need to know about our modern heirlooms and services.
What materials are used in FoundRae jewelry?
Each piece is handcrafted using 18k gold and genuine gemstones. We also utilize a traditional technique called Champlevé enamel, which involves firing glass powder at high temperatures to create a durable, vibrant finish.
How long will it take to receive my order?
In-stock items typically ship within 2 business days. For pieces that are made-to-order or require custom engraving, please allow 4 to 6 weeks for production and delivery.
What is your return and exchange policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that personalized or engraved pieces are considered final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide via insured express couriers. International customers are responsible for any customs duties or import taxes incurred upon arrival.
How can I find my correct ring size?
We recommend visiting a local jeweler for a professional measurement. Alternatively, you can request a complimentary physical ring sizer through our customer service department to ensure a perfect fit.
Can I customize a piece with specific symbols?
Our collections are designed to be modular. You can build your own story by combining different medallions, chains, and annex links. For bespoke requests involving specific stones, please contact our concierge.